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HCA Learning Centre. Acme House 2nd Floor, 23, Acme Road, Ogba, Ikeja, Lagos
Start Date:
September 3, 2018
End Date:
September 3, 2018



Program Overview:
Performance management is a means of getting better results from the organizations’ teams and individuals by understanding and managing them within an agreed framework of planned goals, standards, and competence requirements. It is a process of establishing shared understanding about what is to be achieved, and an approach to managing and developing people in a way that increases the probability of achieving it in both short and long-term. This function is own and driven by line management but with support from HR managers.

Line Managers, Supervisors, Unit Heads, Project Team Leaders, Human Resource Managers, and Managers who oversee subordinates for performance management.

At the end of the program, participants will be able to:
*appreciate the purpose and scope of target setting and performance management.
*set achievable, agreeable standard of performance
*measure the level of subordinates’ competencies and clarification of expectations to the competency profile in the role definition and agreement.
*relate performance agreement to the core value or operational requirements of the organization for quality, customer service, and team work
*identify the characteristics of an effective performance appraisal system and sources of appraisal information.


=>Understanding goal setting and performance management system: An overview
=> Components of an Effective Target - Goal Setting, Performance Indicators, Performance Standards 
=>Developing effective appraisal system
- What are the performance standards? - Strategic relevance
- Who should appraise performance
=>Uses of performance appraisal
- Expectations from performance appraisal exercise
- Critical areas for review: performance review , reward review , potentials review
=>Performance agreements
-Key result areas, role profile, objectives, standard and measurement
=>Performance measurement
- Quantitative performance indicators
- Behavioural performance indicators
=> The balanced scorecard 
- The customer perspective
- The internal perspective
- The innovative and learning perspective
- The Financial perspective
=> The 360-degree feedback
=>Critical appraisal skills 
- active listening , excellent communication
=> Managing performance throughout the year
- The continuing process of performance management
- Up-dating objectives and work plans.
s=>Managing reward for performance.
- Reward review


Ajelero, S. Abayomi - MA, History, Advanced Dip in HR Mgt., Masters Industrial & Labour Relations Mgt. Mr. Abayomi was formerly the Assistant Controller HR / Head of Training Urban Development Bank Nig. Plc. He has over 15 years work experience spanning the manufacturing, Services and the financial sectors of the Nigeria economy. Mr. Abayomi is a HR consultant / trainer to Nig. Institute of Manpower Development & Industrial Relations. He will bring his experience to bear on this program.

Abiodun Odeyemi: M.Sc., (Managerial Psychology) An experienced management practitioner with over 20 years of post graduation experience spanning the manufacturing and the service sectors of the economy. Mr. Odeyemi is a specialist in employee’s motivation, productivity improvement, customer service and quality management. He will bring his experience to bear on this programme.

N120,000 per participant, VAT - N6,000
Note: this covers Workshop Fee, Full Break fast, Lunch, course materials and certificate of attendance. 
Payment should be made in favour of Human Capital Associates.
Payment can equally be made into our Accounts:
Account Name : Human Capital Associates
Keystone Bank Ltd. Account No:1005378262
Union Bank Of Nig. Plc Account No: 0006208533

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Human Capital Associates