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Performance Management: Managing the Appraisal Process

Best Western Starfire Hotel, 128 Joel Ogunnaike Street, GRA Ikeja, Lagos
Start Date:
December 18, 2016
End Date:
December 30, 2016


This training course has been designed to be a highly intensive and practical sessions of training, that will equip line managers with the skills and confidence to conduct those normally "dreaded" Employee Performance Appraisals/Reviews, with positive results in terms of organizational goal achievement, as well as employee morale and competence enhancement.

Learning Objectives

  • Understand the Benefits of Performance Management as a crucial management vehicle for achieving organization goals
  • Have a basic understanding of Performance Management, including related tools and techniques
  • Know how to develop/formulate Goals/Objectives, Key Performance Indicators (KPIs), Competencies, and Performance Standards
  • Conduct an effective Performance Appraisal
  • Utilize Generic Performance Interviewing Skills such as effective listening, understanding body language, giving constructive feedback, responding with empathy, handling difficult appraises etc.

Course Features

  • The performance management cycle and setting of standards
  • Setting “SMART” objectives
  • Planning and preparing for the appraisal
  • Undertaking the preparation before the appraisal
  • The appraisal meeting
  • Conducting the appraisal (facilitating agreement on Actual Performance and Ratings for each Performance Measure)
  • Identifying environmental barriers impacting on performance
  • Identifying jobholder (appraisee) training and development needs, and completing a Performance Optimization Plan (POP)
  • Identifying development needs and developing an ongoing personal development plan
  • Monitoring and collecting evidence, continuous feedback, no surprises
  • Self-assessment and developing ownership (the 70/30 rule)
  • Handling the unexpected
  • Getting feedback from staff on how management perform


Budding Heights Development Company
GN 80,000.00 (Convert Currency)