Exceptional Customer Service Programme

Marketers, salespersons and other customer contact staff must give exceptional service to expect customer loyalty and grand patronage. This can only be done by understanding the customer.

This programmes will expose participants to customer winning ways.

Content

• Knowing the Customer
• The Use of Research in Quality Customer Service
• Identifying Customer Expectations
• Quality Customer Communications
• Pre and Post Sales Customer Care
• ICT and Speedy Customer Service
• Achieving and Managing Customer Satisfaction

Who Should Attend

Marketers, Sale persons, Front-line staff and all employees that come in contact with external customers.