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The Art of Effective Listening for Support Officers Course

Indepth Research Services
Start Date:
June 4, 2018
End Date:
June 5, 2018
9:00am to 5:00pm


Event: The Art of Effective Listening for Support Officers Course

Venue: Indepth Research Services, Nairobi, Kenya.

Event Date: 04th– 05th June 2018



Do you know that out of the total time we spend in communicating?
• 22% is spent on reading and writing;
• 23% is spent on speaking; and
• 55% is spent on listening?
While we spend more than half of our communication time on listening, not all of us are naturally good listeners. Fortunately, listening is a skill that can be learnt.
This highly-interactive course will equip you with the techniques to overcome your personal listening roadblocks and become a better listener. You will also undergo a listening assessment which will determine your personal listening profile.

2 days.

This training is relevant to all Support Officer and anyone interested in improving their listening skills in order to better engage your colleagues and supervisors.

By the end of this course, you will be able to:
• Recognize the importance of effective listening
• Identify your personal listening profile
• List the barriers to effective listening and use the strategies and techniques to improve your listening
• Use various responding and feedback techniques to project appropriate listening and responses

• Your personal listening profile
• The fundamentals of listening
What is and what isn’t listening
Hearing vs. Listening
The benefits of effective listening
• Barriers to effective listening
Identifying the common barriers to listening
Overcoming the listening roadblocks
• Strategies and techniques to better listening
• Responding and feedback skills

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For further inquiries, please contact us on Tel: +254 715 077 817, +254 713240802.
Email [email protected]

Accommodation is arranged upon request. For reservations contact the Training Officer. Email: [email protected] Mob: +254 715 077 817 Tel: 020 211 3814

Payment should be transferred to IRES account through bank on or before C.O.B. 28th May 2018. Send proof of payment to [email protected]


Indepth Research Services
Indepth Research Services (IRES) is an international training and consultancy organization with its head office in Nairobi, Kenya. IRES offers a comprehensive portfolio of technical training and education services designed for individuals, and organizations working in the agriculture; climate change and environment; disaster management; education; food and nutrition; health; humanitarian relief; logistics and telecommunication; recovery and reconstruction; safety and security; water sanitation and hygiene sectors.
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